Support
Internet users are not known for their patience,
and your site can rapidly lose value for visitors if key features
are not working properly. Support options for open source products
are as robust as their commercial equivalents, ranging from simple
network monitoring to complete enterprise level support.
Mclord Technologies offers support plans as an optional component of
every client project we deliver. We tend to be very flexible about
the terms, and clients typically use our services for gradual
enhancements to their sites, emergency responses to issues as they
arise, network monitoring, metric analysis and ongoing strategy
services. As a client, you have the ability to work with our team
using the same online trouble ticket and development resources you
have available during a full project for as long as you choose to
work with us.
Under a Mclord Technologies support plan, you have guaranteed access
to technical leads and internet strategists who are part of your
project team for a set number of hours a month. Payment is offered
either on an hourly, as-needed basis or as a flat rate for a set
number of hours per month for a given term.
Hosting Support
When hosting support is needed, Mclord Technologies works with a
variety of partners to provide scalable, dependable solutions that
provide guaranteed uptime and known good environments. Our preferred
hosting partner is Ample Hosting, with whom we regularly engage to
provide dedicated servers and cloud hosting solutions. Ample Hosting
100% uptime guarantee has nearly eliminated the long, lonely nights
our technical staff once spent trying to figure out where servers
went to and we strongly recommend them for clients who run the risk
of significant downside from network outages. Hosting support
involves a lot more than handing off code and expecting it to run.
In combination with a Mclord Technologies support plan, we can set
up network monitoring equipment to keep continual logs of the
operational state of servers for use in troubleshooting and
analysis. Our developers can act as principle maintainers of network
equipment, performing proactive steps to ensure the operational
quality of servers and performing analysis to track down bottlenecks
and determine opportunities for corrective action.
Technical Support
Mclord Technologies is an Acquia Gold Partner and we are able to
provide technical support solutions which are appropriate for
mid-level and enterprise clients. We recommend Acquia's Basic
Subscription at a minimum for every site we deliver, which offers
uptime monitoring, site usage statistics, automated spam blocking,
remote cron activation, and update notifications to sites that use
them.
For clients with enterprise level technical support needs, Acquia
offers premium subscriptions that deliver commercial grade technical
support to ensure sites stay operational 24x7 and meet their service
level requirements. Premiums subscription options include a
web-based ticket system, access to email and/or phone support, and
24x7 emergency response coverage - enabling you to deploy and
operate your website.
Step1: Website domain registration
Registering your desired URL or domain name (e.g. www.fdesign.co.za
, or www."yourcompanyname".com)
Step 2: Setting up website hosting & email
This is creating a place to store your site online & setting up up
your email accounts. The space required is determined by the size of
your website and the number of different email accounts that you
need.
Step 3: Designing & developing the website
Building the site according to your company image and needs and
putting it live on the internet for potential clients to access.
Step 4: Website maintenance & promotion
Keeping your website up-to-date and promoting it through SEO (Search
Engine Optimisation) and Adwords can result in an increase in hits.
Other online marketing solutions include: emailers, newsletters and
banner adverts.
